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Dear Customer:
At RENOVATIO TRADING AMERICAS S.A.S E.S.P. We have enabled this section to offer you an alternative channel through which you can formally present your Petitions, Complaints and Claims to us.

Note: If you are not our current user, but you want to contact us, you can write to us through this form:

REQUESTS: It is any request made by the subscriber or user to the service provider, which is related to the service provided.

COMPLAINTS: The subscriber or user can complain about: The way and conditions in which the service has been provided. The performance of an official of the public service company.

CLAIMS: It is a request expressing disagreement in relation to the billing of the service.